Health and Safety Procedures:

 

We ask that you stay home and reschedule your appointment if you are experiencing, or have experienced in the last 10 days, any symptoms of a cold, flu, or COVID-19, including coughing, sneezing, runny nose, sore throat, shortness of breath or fatigue. In these situations the cancellation fee will be waived if it is less than 24hrs notice.

 

We ask that you reschedule your appointment if you have been in contact with a family member who has tested positive for COVID-19 or have been in contact with someone who has travelled outside of Canada within the last 14 days.

 

Upon arriving to the building, we ask that you contact your Therapist (text) to notify him/her that you are there.  Your Therapist will notify you when you can come up to the office.

 

We ask that if you are dropping someone off that you wait outside the office or in the parking lot as much as possible.

 

We have removed magazines from our waiting room for the time-being to reduce the risk of transmission on additional surfaces.

 

We ask that you use hand sanitizer (provided) upon entering and leaving the office.

 

Therapy rooms will be configured in a way to allow at least 2 metres between clients and Therapists.

 

We will not be able to provide water at this time but feel free to bring your own beverage.

 

We discourage use of the public washroom in the office building at this time as we do not have control over the frequency of cleaning.

 

We ask that payments be made through e-transfer whenever possible.

 

Counsellor Responsibilities:

 

Counsellors will reschedule appointments if we are experiencing any symptoms of cold, flu, or COVID-19, including coughing, sneezing, runny nose, sore throat, shortness of breath or fatigue.

 

We will be practicing frequent hand-washing, cleaning high-touch surfaces before and after each client (i.e., doorknobs, chairs, table tops).

 

As much as possible, Counsellors will schedule appointments in a way to reduce the number of Therapists and clients in the office at one time.

Counsellors will continue to provide Video/Phone sessions for those who are uncomfortable with or unable to attend in-person sessions.