In general, the law protects the confidentiality of all communication between a client and a therapist. However, there are a number of exceptions to confidentiality, and possible ways in which confidentiality can become compromised, which includes the following:


  • Your therapist is legally required to report when someone’s life is in danger or there is an indication of abuse or neglect.
  • If you ask for your (or your child’s) information to be released to another professional; or if you request your (or your child’s) information from another professional your therapist will have you complete a release of information form, as no information will be shared without that document in place.
  • Your therapist is legally required to comply with a subpoena to appear in court or to provide written notes and related information to the court upon request.
  • If your therapist is working with a couple or with family members together.
  • If an insurance company requests relevant clinical information.
  • Your therapist may at times seek supervision or consultation, albeit anonymously, to provide the best care for their clients.


Your therapist will take every possible measure to guard your name, reputation and integrity. Your therapist will treat you (and or your child) honourably and respectfully in all transactions. As Registered Clinical Counsellors we abide by a Code of Ethical Conduct and Standards of Practice and are responsible for ensuring compliance with the Personal Information Protection Act (PIPA) and the administration of its policies and procedures.